Unalaska's regular flight service has been stalled for about seven days.
The suspension was announced by Alaska Airlines, PenAir, and Ravn Air Group in the wake of last week's fatal plane crash. While some travelers are scoring seats on charter flights, the wider island community is growing anxious for regular service to resume.
"I had calls today from a mother that's been stranded in Anchorage for five days," said former mayor Frank Kelty at Tuesday night's City Council.
Even though he retired recently, Kelty said he's getting requests for help from frustrated travelers hoping that he has pull with the airlines.
"One of the things I've been in hearing [about] in the community since this happened is a lack of outreach by Alaska and Ravn — or PenAir and Ravn — to the community itself," said Kelty. "There's a lack of information."
Alaska Airlines markets Unalaska's route, operated by PenAir. PenAir is also owned by Ravn Air Group.
After tentatively planning to resume flights on Tuesday, airline officials released a statement on Monday that said they were still working on a timeline and that the suspension was "in the interest of safety." KUCB's requests for further comment have not been returned.
City Manager Erin Reinders said she's pressing the airlines for more information.
"Rest assured, I have communicated to them that the community is more than done at this point, and we really need some solid answers," said Reinders to the council.
Suspended service has left Unalaskans canceling vacations and medical appointments off-island, while those stranded in Anchorage deal with pricey, unplanned layovers. The same goes for regional residents who fly through Unalaska on their way to and from Akutan, Atka, and other Aleutian communities.
Some travelers have gotten in and out on charter flights, including a high school sports team and a number of people working in Bering Sea crabbing, which opened last week. But Reinders said relying on those limited and often expensive spots is not a solution.
"I've reached out to our congressional delegation," she said. "Our state and federal lobbyists are on it — to try to at least get the word out. We are an island community and we do depend upon this air service."
The suspension is not connected to the ongoing investigation into the cause of the plane crash, according to lead investigator John Lovell of the National Transportation Safety Board.
"PenAir took it upon themselves to limit their activity — just to be cautious," said Lovell. "That was not a requirement."
Lovell told councilors he expects the inquiry to take about a year. But he said it’s important to note that "safety is not compromised [during] this time."
"If we saw something that was important right now, we would issue an emergency recommendation [against flying,]" he said. "So just the fact that it takes this time, it shows there doesn't appear to be anything that urgently needs to be addressed."
Lovell said he expects to be in Unalaska for another three days or so, before heading to Anchorage and then returning to Washington D.C. His also said his team of 20 investigators includes six from Sweden because the crashed Saab 2000 plane is Swedish-manufactured.
The team is studying the aircraft's flight data and cockpit recorders, maintenance records, and other systems, along with weather conditions at time of the landing and pilots' statements and toxicology samples.
"We have a lot more to do," said Lovell. "We're going to remove a lot of the wheel assembly, a lot of the anti-skid systems and sensors. We're going to put those through the manufacturer's laboratory and test them."
PenAir President Brian Whilden is also in Unalaska to speak with investigators, according to the city manager. Reinders said he declined an invitation to the council meeting as he was "not authorized to come and speak."
The Aleutian Pribilof Islands Association (APIA) says mental health and counseling services are available to anyone affected by last week's plane crash in Unalaska. Call APIA at 581-2751 or 907-359-2743 to connect with providers and access those services.